Refund Policy
Last updated: August 27, 2026
We want you to be happy with Zidna. This policy explains how billing, cancellation, and refunds work for your Zidna subscription.
Cancellation
You can cancel anytime from the billing page. Cancellation stops future charges and takes effect at the end of your current billing period — you keep access until then. We do not charge a cancellation fee.
Refunds
If a charge was clearly a mistake (for example, you were billed after cancelling, or charged twice), contact us within 14 days and we’ll make it right. Because each lesson consumes real compute, partial-month usage is generally non-refundable, but we review good-faith requests case by case.
Failed lessons
If a lesson fails to start, it does not count against your monthly allowance — you can simply ask again. If you believe you were billed for a broken result, contact us and we’ll resolve it.
How to request
Email saqr@zidna.co from your account email with the charge date and amount. Refunds are issued to the original payment method via Stripe.